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FAQ

Joining Pop Choir

Do I need to be a singer to join Pop Choir?

Absolutely not! Anyone can join Pop Choir no matter your musical background. You don’t need to have a musical bone in your body. Our motto is Singing:Fun:For Everyone, and we mean it!

Do I need to read music to take part in a Pop Choir session?

No! Pop Choir isn’t like a traditional community choir, our weekly sessions take you step-by-step through each song. All our songs are familiar modern and classic hits. We make you sound good with the power of a group of entusiastic choir members.

How do I know Pop Choir is right for me?

We offer a free trail! Come check us out at your nearest Pop Choir location by signing up for your free trial.

Can I attend multiple choir locations?

Unfortunately, due to Health and Safety requirements at our halls, our members may only choose one location. However, we reckon that a single Pop Choir session will keep you going for the rest of the week!

How can I buy Pop Choir merchandise?

You may order merch through our Member’s section and pay using your credit card/debit card. We will have your merch ready for you at your next session.

How do I pay?

How much does a Pop Choir membership cost?

Pop Choir offers its members the option of choosing between a monthly direct debit or a yearly subscription. Please visit Join Us to learn about our pricing and to know which tier is right for you. If you need help choosing, please get in touch with us.

How do I pay my membership fee?

You can easily pay your membership fee online! Please visit our Join Us page and choose your desired tier and location, and click sign up. You will be redirected to our online payment system and your membership will be added to your cart. Check out and choose to pay via your credit or debit card. Your payment will be processed shortly.

What does a Pop Choir membership cover?

To learn more about the benefits of Pop Choir, head to Join Us. A Pop Choir membership entitles you to:

      • A membership to join our weekly Pop Choir session at any one of your desired locations.
      • Access to our Member’s Area where you can get to learn how to sing in a group in no-time.
      • Exclusive performing access to Melbourne’s biggest events
      • Extra rehesrasls if needed
      • Performances at community events in Melbourne

Do you offer refunds to missed sessions?

Unfortunately, we cannot refund any missed session, nor can we accomodate a different location. If you are travelling and wish to freeze your membership whilst you are away, please get touch with us

 

How did you work out the monthyl fee? 

We run the sessions in school terms but instead of asking for a lump sum payment of $150 for a 10 week term or $165 for term 4 which is a 11 week term, Payments for the $15 sessions are divided over 12 months. We have 40 teaching weeks a year so we divide the cost over 12 months so even in holidays people will be paying but it is back paying for a term. 
You can stop and start your membership as you need but for those members who come all the time they are only ever paying for the 40 teaching weeks we are just making it more affordable for people to pay. 
You are never paying for anything you haven’t attended.
Terms and Conditions

Refund policy terms and conditions are specific rules and guidelines that outline the conditions under which a customer can receive a refund for a product or service they have purchased.

Eligibility: The refund policy states that no refunds are given for payments under any circumstances. You may cancel your membership from month to month but cannot have a refund during a month.

Refund exclusions: A refund may be given where in error duplicate memberships were purchased but please contact organisation

It is important for customers to carefully read and understand the terms and conditions of a refund policy before making a purchase, in order to avoid any misunderstandings or disputes later on.

Privacy Policy

Effective date: Jan 1 2023

We at Pop Choir respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy governs your access to and use of www.popchoir.com.au including any content, functionality, and services offered on or through the Site.

Information We Collect and How We Use It

We may collect and process the following types of information:

Personal Information: This may include your name, email address, postal address, phone number, and other similar contact information that you provide to us when you register for our services or submit a contact form on our website. We may use this information to communicate with you, provide you with our services, and respond to your inquiries.

Usage Information: This may include information about how you use our Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visits. We may use this information to improve our Site, optimize our content, and analyze user behavior.

Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of our Site. Cookies are small data files that are placed on your device when you visit our Site, and they allow us to remember your preferences and personalize your experience. We may also use cookies to track your interactions with our Site and to target our advertising to you based on your interests.

Third-Party Services: We may use third-party services, such as Google Analytics, to help us analyze how users use our Site. These third-party services may also use cookies and other tracking technologies to collect information about your use of our Site. These third-party services are governed by their own privacy policies, which we encourage you to review.

Disclosure of Your Information

We may disclose your information in the following circumstances:

To Service Providers: We may share your information with third-party service providers who help us operate our Site and provide our services. These service providers may only use your information to provide services to us and not for their own purposes.

To Comply with Legal Obligations: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

As Part of a Business Transfer: We may disclose your information as part of a merger, acquisition, or sale of our business assets.

Security

We take reasonable measures to protect the security of your information, but no data transmission or storage system is completely secure. We cannot guarantee the security of your information, and we are not responsible for any unauthorized access to or use of your information.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, do not use our Site or provide any information to us.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by posting the updated Privacy Policy on our Site or by sending you an email. Your continued use of our Site after we make changes to this Privacy Policy will constitute your acceptance of those changes.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at info@popchoir.com.au

Pop Choir Sessions

When and where do Pop Choir sessions take place?

We currently offer 5 locations all across Melbourne’s South East Inner Suburbs, please visit our location’s page to know more about the days, timings and addresses of each of our Pop Choir locations.

Do Pop Choir locations have facilities for disabled members?

We make our best effort in providing a safe, inclusive and accessible place for every single one of our members. Most of our halls have disabled access, if you have special needs, we are more than happy to meet them. Please get in touch with your Pop Choir instructor for more details.

Do Pop Choir locations have parking spaces?

All Pop Choir locations have onstreet parking! Furthermore, most Pop Choir locations are easily accessible via public transport so you don’t even have to take your car to your weekly session!

Can I attend another session at another location if I have missed my chosen session?

Unfortunately, to stay compliant towards health and safety regulations at our halls we cannot offer members the ability to switch sessions. If you are moving to a new location and wish to switch your weekly session please get in touch with us via the contact form and we will do our best to accomodate.

Member’s Portal

How can I access the Member’s Area?

You can access the Member’s Area by selecting Member’s Login in the menu bar and logging in using your username and password.

How do I get access to music resources?

All resources including arrangements, lessons, sheet music and performance details will be available through the Member’s Login page which can be accessed via this link .

 Where can I get pictures and videos of my performance?

All pictures and videos of your performances will be located in the Member’s Login page which can be accessed via this link .

Pop Choir Performances

What kinds of performances will Pop Choir be doing?

Pop Choir has been performing at the biggest events in Melbourne. From being featured on TV, at our Rocketman performance to being featured on charity events like Connor’s Run. To learn more about our past and future events, visit our Event’s page.

Do I have to pay for a performance?

You will never have to pay to perform at any one of our community events. We do offerr Pop Choir expereinces but they are at an addiontal cost due to the enormity of the experience.

Will I have to sing solos?

We take great care at making Pop Choir sessions and performances a relaxing and stress-free environment. Some singers are intimidated by being in the spotlight and hence we will never force anyone to sing by themselves. Some singers love to perform and if possible, be able to sing a solo section. Let your Pop Choir instructor know if you are interested.

How can I get Pop Choir to perform at my event?

Pop Choir is always on the look out for amazing performance opportunities. Please get in touch with Sharon Stokes at 0425 428 893

Cancelling my Pop Choir Membership

How do I cancel my Pop Choir membership?

Oh no! We are so sorry to see you go! Please touch with us with us and we will be happy to assist you in cancelling your membership.